Sams Ceramics

Terms & Conditions

Last updated: [01 Dec 20205]

1. Introduction

Welcome to SAMS Ceramics. These Terms & Conditions (“Terms”) govern your access to and use of our website https://samsceramics.com/ (the “Website”) and any purchase of products from the Website. By accessing or using the Website or placing an order, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not use the Website.

SAMS Ceramics is operated by:

  • Company: SAMS Ceramics

  • Contact email: marketing@samsceramics.com

  • Registered address: SAMS Ceramics and Bath Fixtures, BM Chambers, Bannerghatta Road Gottigere, Bengaluru – 560083, India

2. Definitions

  • “Customer”, “You”, “User” — any person or entity using the Website or placing an order.

  • “We”, “Us”, “Our” — refers to SAMS Ceramics.

  • “Products” — the ceramic products, tiles or other items listed for sale on the Website.

  • “Order” — a confirmed purchase of one or more Products by a Customer through the Website.

3. Use of the Website

  • You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by any other party.

  • You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

  • You must not attempt to gain unauthorized access to other accounts, computer systems or networks connected to the Website.

4. Intellectual Property

  • All content on the Website — including text, images, logos, graphics, design — is the property of SAMS Ceramics (or its licensors), and is protected by applicable intellectual property laws.

  • You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or access to the Website without our express written permission.

5. Orders, Pricing & Payment

  • All orders placed through the Website are subject to acceptance by us. We reserve the right to decline or cancel any order, even after order confirmation, for legitimate reasons (e.g., price error, stock unavailability, or suspicion of fraud).

  • Prices shown on the Website are in [Currency — e.g. INR] and are inclusive of applicable taxes (unless otherwise stated). Shipping or delivery charges, if any, will be added at checkout.

  • We accept payment via the methods listed on the Website. Payment must be completed before order dispatch.

  • You agree to provide accurate and complete billing, payment, and contact information.

6. Shipping, Delivery & Title

  • We aim to dispatch orders promptly as per the shipping timeline indicated at checkout. However, shipping times are estimates and may be delayed due to circumstances beyond our control (e.g. courier delays, natural disasters, public holidays).

  • Risk of loss or damage passes to you once the product is delivered to the courier/delivery provider. Title (ownership) of the Product passes to you upon successful delivery and payment confirmation.

7. Returns, Refunds & Cancellation

  • If you receive a damaged or defective Product, you must notify us within [7] days of delivery (provide order number, photos, description). We will evaluate and — if validated — offer exchange, replacement or refund at our discretion.

  • For non-defective Products: unless otherwise stated, all sales are final. Returns or refunds for change of mind will only be accepted at our discretion and only if the Product is unused and in original packaging.

  • Cancellation of an Order by you before dispatch may be allowed subject to our approval. Once the order has been dispatched / shipped, cancellation will not be possible.

8. Limitation of Liability & Disclaimers

  • While we endeavour to ensure that all details, descriptions and prices which appear on the Website are accurate, errors may occur. We do not guarantee that the Website, or any content on it, is free from inaccuracies or omissions.

  • To the maximum extent permitted by applicable law, SAMS Ceramics and its affiliates will not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use of the Website, purchase of Products, or inability to use the Website — even if we have been advised of the possibility of such damages.

  • Nothing in these Terms affects your statutory rights as a consumer under applicable Indian consumer-protection laws.

9. Third-Party Links & Content

  • Our Website may contain links to third-party websites, services or content. These are provided for your convenience only. We do not control and are not responsible for the content, privacy policies, or practices of any third-party sites.

  • Your interactions with any third-party websites are solely between you and the third party. You agree that SAMS Ceramics is not liable for any loss or damage resulting from such use.

10. Amendments / Changes to Terms

  • We reserve the right to update or modify these Terms at any time without prior notice. Each revision will be marked with the “Last updated” date.

  • By continuing to use the Website and/or placing Orders after such changes, you agree to be bound by the updated Terms.

11. Governing Law & Dispute Resolution

  • These Terms and any disputes arising out of or related to them shall be governed by the laws of India / Bengaluru.

  • Any dispute, controversy or claim arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts at Bengaluru.

12. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: marketing@samsceramics.com

  • Address: SAMS Ceramics and Bath Fixtures, BM Chambers, Bannerghatta Road Gottigere, Bengaluru – 560083, India